Committed to WATER, our #1 resource.

facebook follow button sm

We regularly share information about our community including vital information on water issues we experience locally and solutions to those issues.  

Search This Site

Hydroflow Warranty

Guarantee and Warranty for Large Units

Limited One-year Guarantee:

  1. one-year “Fit for Purpose Guarantee.” If, within the first 12 months of operation, after correct installation, there has been no measurable improvement in the application for which the Product was installed, HydroFLOWrefund 100% of the purchase price.

Three-Year Limited Warranty:

failure or defects in the Product or its component parts. If the Product or any part fails during the first three years of operation (e.g. the red light stops glowing), and the failure is not caused by improper installation, physical damage to the Product caused by the customer or installer, misuse, act of God, terrorism or sabotage, HydroFLOW will repair

or replace the Product free of charge. Extended warranty options may be available through your dealer. HydroFLOW accepts no responsibility for water leaks or damage caused by the removal of limescale. This three-year limited warranty is not valid without a surge protection device of adequate quality to protect components.

Full One-Year Warranty for Small Units

What is Covered
This warranty covers any defects in materials or workmanship, with exceptions stated below.
Length of Coverage
This warranty runs one (1) year from the date of purchase.
What is Not Covered
This warranty does not cover damage to the unit due to a surge or disruption in power, however caused, or damage due to abuse, or misuse, or an Act of God (i.e. a flood).
HydroFLOW will repair any unit that proves to be defective in materials or workmanship.
In the event repair is not possible, HydroFLOW or its Representative will either replaceyour unit with a new unit of the same model, or refund the full purchase price to you, whichever you prefer.
How to Get Service
If something goes wrong with your HydroFLOW unit, send it with proof of purchase, together with a brief written description of the problem to the HydroFLOW Representativethat you purchased the product from. The HydroFLOW Representative will inspect your unit and contact you within 10 business days to let you know whether the unit might be repaired or replaced under warranty and how long the repair or replacement might take.
How State Law Applies
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Warranty Activation and Returns

Activation of the Warranty
In order to activate the warranty on large units, the Warranty Registration Form and a copy of your proof of purchase must be mailed to your local HydroFLOW Representative within 30 days of purchase.

Product Returns
In the event that your HydroFLOW USA product does not meet our guarantee or warranty, please contact the dealer or distributor from whom the product was purchased to coordinate repair or replacement.

Capability Statement  Contact New Water Innovations